Amazon.com has announced that Prime members can voice-order their next meal through Amazon Restaurants on their Alexa-enabled devices including the Amazon Echo and Echo Dot. The service will be available in over 20 cities around the US.
The new Alexa skill allows customers to reorder from any restaurant available on the service in more than 20 cities by saying, “Alexa, order from Amazon Restaurants,” and have any meal they’ve ordered before delivered to their door for free in an hour or less.
Gus Lopez, general manager of Amazon Restaurants at Amazon, said, “Customers now have a hands-free, hassle-free way to reorder any meal from Amazon Restaurants using their voice to get dinner on the table.
“We are excited to leverage the innovative Alexa technology and give Prime members another easy way for Amazon Restaurants to take care of dinnertime with no menu markups and free delivery in one hour or less.”
Prime members can ask Alexa to reorder from Amazon Restaurants by saying a restaurant name or cuisine type, for example, “Alexa, order sushi from Amazon Restaurants.” The service pulls a customer’s order history from a specified restaurant or cuisine type and lists meal options available for reorder. The selected meal is then sent for delivery to a customer’s default address.
Once an order is placed, Amazon delivery partners deliver the food in one hour or less. Amazon Restaurants offers customers transparent pricing—there are no menu markups or hidden service fees—and delivery on all orders is free for Prime members.
If a customer finds a restaurant item on Amazon Restaurants that is priced higher than the regularly priced item on the restaurant’s current online menu within 24 hours of placing the order, Amazon will refund that customer the price of the item.