Mitie has won a £150m long-term contract extension on its multi-service facilities management contract with St George’s University Hospitals NHS Foundation Trust following a competitive tender process.
Established in 2009, Mitie’s partnership with St George’s has now been extended to 2030.
Mitie, which already provides a range of services including cleaning, patient catering and facilities helpdesk services, will also take on waste management duties across the site in Tooting, South West London which serves over one million patients a year.
In recognition of the vital services the 600 strong onsite team provides, Mitie and St George’s have made the commitment to uplift pay so Mitie staff receive at least the London Living Wage of £10.55 an hour.
Investment by Mitie will deliver service enhancements as part of the new contract. For example, new easy-to-use digital touch screens will enable hospital staff to place and monitor cleaning and catering requests, significantly reducing the time spent chasing traditional helpdesks.
Patients will also benefit from the latest in electronic catering. The system will allow patients to view nutritional and allergen information whilst order their meals, making for a tailored catering experience. Food wastage will also be monitored by the system, with an aim to lower costs and reduce environmental impact.
St George’s University Hospitals NHS Foundation already boasts an award-winning British Institute of Cleaning Science Training Centre (BICSc) on site. In addition, Mitie’s investment, includes the development of a new dedicated training centre to create the catering equivalent of BICSc.
Jacinto Jesus, Director of Healthcare, Cleaning and Environmental Services, Mitie, said, “Hospitals are challenging environments in which to deliver facilities management and we are proud to continue our partnership by extending our long-term relationship with St George’s Hospital.
'As well expanding our services to include waste management, we are investing in the latest technology as well staff recognition and development, to ensure service excellence in support of the critical work that hospital staff carry out every day.”
Andrew Grimshaw, Deputy Chief Executive and Chief Financial Officer at St George’s, said, “We are pleased to have awarded the contract to Mitie, and we look forward to continuing our relationship with them, whilst also looking at new and improved ways of delivering these vital support services for patients, staff, and the communities we serve.”