New GM for £20m revamped Bucks hotel

Grade II-listed Buckinghamshire property Horwood House has appointed Caroline Morrone as General Manager as it gets ready to reopen following a £20m redevelopment of the property.

Morrone’s first task will be to oversee the reopening of the 165-bedroom hotel on 17th May and its repositioning following its acquisition in 2019 by ZIZ Properties. She will be responsible for driving revenue, recruitment and training, as well as launching two new dining concepts and the reimagined spa.

With over 25 years of experience in the sector, Morrone is ideally placed to oversee the brand repositioning of Horwood House, having led on similar projects and demonstrated a strong record in revenue improvement, employee development and customer service. In her former position as General Manager at Wotton House Hotel in Surrey, Caroline was responsible for the estate which included 127 rooms, a 150-cover restaurant and 20 meeting rooms.

Prior to joining Wotton House Hotel, Morrone rose through the managerial ranks at De Vere Estates, significantly improving revenue and positioning the properties as market leaders for weddings in their respective areas.

She was also instrumental in securing numerous awards and accolades for Wotton House including Best Country Venue at the UK Wedding Awards 2016, and placing as finalists for the best Conference & Banqueting team at the prestigious Catey Awards in 2017, as well as at The British Wedding Awards 2019.

Morrone commented, ‘It’s an absolute pleasure to join Horwood House at such an exciting time. I’m looking forward to the hotel reopening with a new, elevated offering and supporting the owner’s ambitious plans to establish Horwood House as one of the UK’s leading independent country house hotel destinations.”

Karim Kassam, Owner of ZIZ Properties, said, “Caroline’s experience and proven track record makes her the perfect person to lead the team and drive the respositioning of the hotel and take my vision forward. I am very much looking forward to working with her.”