During the lockdown closure, Starbucks UK has been testing and refining its new operational plans and upweighted safety procedures, drawing where it can on the successes that global teams have seen in China (90% of stores now open) and the US (85% of stores now open), localising as necessary in line with the latest guidance form national government and health authorities.
With the easing of restrictions allowing more travel on roads, beginning this Thursday, 14 May, Starbucks will begin a phased reopening of Starbucks Drive-Thru locations across the UK as well as a handful of takeaway-only stores.
The Starbucks experience in the UK will look a little different, here’s what customers can expect:
• ‘To-Go’ only model - offered via Drive-Thru, takeaway or delivery - minimising partner and customer touchpoints. All drinks will be served in a to-go paper cup, although the chain will continue to honour the personal cup discount.
• Social distancing will be in place inside its stores along with extra cleaning protocols and precautions, including more frequent cleaning and sanitizing of high-contact surface areas and increased handwashing by partners.
• Contactless payments only either by card, phone, or the Starbucks Rewards app, which also enables customers to order ahead. Plexiglass screens will also be in place across all stores.
• As a small gesture of gratitude for everything NHS workers have and continue to do, the chain is offering a free Tall beverage of their choice at its stores.
• All stores will be serving a near-complete beverage menu, with everything from Lattes to Cappuccinos, Iced Coffees and Teas to Frappuccinos. Food will also be on offer but with a slightly more restricted menu, focused on the most popular items.