The Mercure Swansea Hotel has officially been awarded a 4* status by the AA following a comprehensive locally inspired refurbishment and fantastic customer reviews.
The Mercure Swansea Hotel underwent an extensive refurbishment last year, revealing a locally inspired new look. The contemporary new design pays homage to Swansea’s industrial heritage whilst preserving the friendly and approachable service for which the hotel has always been highly commended. The refurbishment included a transformation of 55 bedrooms and the public spaces including the bar area.
Since the refurbishment, positive guest feedback has soared which led the AA to conduct an un-announced audit, and award the hotel a new 4* status. Over half of the scoring is based on personal interaction between staff and guests as well as delivering proactive service in all areas of the hotel.
General Manager Ian Harding-Jones said, “For over 20 years we have been graded as a good 3* star hotel, but over the last year we have made significant physical and aesthetic improvements as well as giving even better service through a new customer care programme, so it really is fantastic to see our hard work recognised and rewarded with an extra star above the front door. Me and my team are delighted.”
Shane Harris, CEO Jupiter Hotels, added, “The investment in this property demonstrates our continued commitment to the growth and transformation of our hotel portfolio in the UK. The renovation of the Mercure Swansea Hotel showcases what’s to come as we increase hotel development and elevate customer experience in the mid-scale sector”.
The Mercure Swansea offers a Brasserie Restaurant overlooking the landscaped gardens, providing fresh, locally produced and seasonal ingredients. Guests can also enjoy a Welsh whisky by the fire in the stylish revamped hotel Bar. For those looking to relax and unwind during their stay, they can enjoy a swim in the heated indoor pool, take a dip in the sauna or use the exercise facilities at the Feel Good Health Club.
