Operations team expands at Interstate Hotels & Resorts

A new director of Operations and Quality has been appointed as part of an expansion of the Operations Team at Interstate Hotels & Resorts.

Malcolm Allan, who is currently General Manager at the AC Hotel by Marriot Hotel in Belfast, has been promoted to the role and with 30 years hotel experience, he is looking forward to taking his next step on the career ladder.

Malcolm said: “I’m thrilled to have been appointed to this role as part of the expansion of the Operations Team at Interstate.

“Interstate is adding a team of four Directors of Operations and Quality, to further strengthen our operational capabilities and support our regional operations team.

“It is great to be taking a step up at a time when the company is putting a real focus on investing in operational excellence, building additional capabilities to oversee Operations and Quality in our hotels across Europe. I’m really looking forward to adding value for all our stakeholders.”

Malcolm, who started his career in hotels as a trainee manager in hotels straight from college has worked his way up to through a number of management roles within the hotels he has worked in and eventually became a General Manager in 2005.

He has worked across brands including Holiday Inn, Marriott, Accor and Hilton and joined Interstate in 2018 as General Manager within the UK and European portfolio before joining the AC Marriott in Belfast.

Malcolm added: “I’ve spent my entire adult life in the hotel industry and this role is the perfect next step for me. I’ll be using my experience and knowledge of the brands and independent hotels to further enhance the experience of our customers.

“I’ll be bringing a real integrity to the role thanks to my experience and knowledge of what needs to be delivered.”

David Anderson, Divisional President,, said, “We are thrilled to have appointed Malcolm to this key role in our Operations Team. He will play an important part in driving performance and returns to the owner and ensuring that the quality of experience our customers receive is second to none.

“Malcolm is a prime example of how we work as a business to develop our General Manager talent and his experience enables him to continue this by developing a strong support mechanism for our current general managers.

“This team will be focused on delivering quality, guest metric improvement and the highest operational standards, delivering higher returns for owners.”