Wagamama announces new click & collect service plus delivery expansion

Wagamama today announces a new click + collect service alongside an expansion of their delivery operation to 100 restaurants nationwide.

The major development will allow Wagamama to safely expand the business as the country carefully gets back to work following eleven weeks of lockdown.

The new click + collect service in conjunction with the launch of its new click + collect website allows customers to pre-order and select a collection time to avoid a queue at restaurant.

Last month, Wagamama announced the reopening of 67 nationwide delivery sites (with a handful of click + collect sites) which operated safely by strictly following government and medical advice with increased hygiene frequency, new safety protocols and health questionnaires to ensure both staff and customers are safe.

This proved very successful and meant the brand could give the go ahead for all 67 sites to operate click and collect from now with an additional 18 sites opening on June 11; the remainder of the 15 sites to open by the end of next month (July).

The click and collect service will allow customers to order meals and drinks online and chose an exact collection time which will reduce the need for queuing and enhance safety.

The combination of delivery and takeout represents a significant return to work for the UK’s most popular pan Asian brand. This new operation also means wagamama can safely welcome more teams back to work as the country carefully resumes business.

The new click + collect operation is one of many service innovations wagamama will be trailing as they adapt to changing consumer needs and a new normal. The restaurant chain is already looking ahead to the future and developing new ways of operating their in restaurant experience in anticipation for opening for dine in as lockdown restrictions ease.

Emma Woods, wagamama CEO, said, “We recognise life after covid-19 requires all of us to adapt to a ‘new normal’. We've wanted to ensure we can still get our delicious fresh food to our guests but this has to be underpinned by an imperative to do this safely for both our teams, guests and the delivery drivers who support us.

'Both contactless delivery and pre booking your takeout slot through click + collect supports this safety-first operating stance for wagamama”.

All of the delivery and click + collect sites will operate 7-days per week from today with the scheduled opening hours of 4pm to 9.30pm. Some sites will operate extended operating hours so please visit takeout.wagamama.com for the most up-to-date information on site opening times.

Wagamama carefully reopened its delivery kitchens at the end of April (April 27) as the initial trial and the company managed to successfully implement the safe working environment.

After the introduction of lockdown and tightened restrictions to combat COVID-19, the nation’s households turned to home cooking. In response to this wagamama launched wok from home – a simple home cookery guide created to help nourish the nation during the coronavirus.

The series has had phenomenal success watched by millions and has been picked up by Facebook and reported on by the media around the world.