The UK's American diner-style chain, TGI Fridays has today seen staff at two outlets go on strike over the newly introduced pay policy, which redistributes customer tips from waiters to kitchen staff.
The company introduced the system in February, which takes 40% of tips paid by customers on credit and debit cards for redistribution to back-of-house staff. The striking workers say that this scheme loses waiting staff much-needed money.
The 24-hour strike is currently affecting the brand's Milton Keynes and Covent Garden branches. However, the Unite union has said the action would be repeated and further branches on consecutive Fridays, starting next Friday at the Trafford Centre, in Manchester, and London's Haymarket Piccadilly.
TGI Fridays, which operates 83 restaurants across the UK, said it pays its staff fairly and is working to find a resolution.