In the largest industry brand survey in the UK, ISS has retained its position as the top FM brand and further improved on last year’s results.
This year ISS UK gained top position in two more categories: ‘most innovative’ and the ‘most visible in the market’. This is in addition to again being voted the ‘top service provider’, ‘most customer focused’ and ‘best value for money’.
The 2018 Brand Survey by i-FM, which is the largest of its kind in the industry, measures brand perceptions across the UK FM industry. Survey participants provide a representation of the UK industry as a whole, including employees at service providers and in-house FMs. The analysis focused on multi-service providers but was also supplemented by results on single-service brands in the cleaning, catering and security sectors.
Matthew Brabin, Country Manager of ISS UK & Ireland, said, “This is the second consecutive year we have achieved the top ranking in the independent brand survey run by i-FM. I’m absolutely delighted by the result, which is a positive reflection of all that we strive to achieve for every single one of our stakeholders – from our customers and investors to our all-important great people at ISS. The overall focus as always is to become the World’s Greatest Service Organisation.
'Our brand and adherence to the core principal of Service with a Human Touch enables ISS in the UK & Ireland to remain top of the league. It is this focus on the development and enhancement of our most important asset – our people – which creates constant innovation, providing great service and delivering value for money to our clients. This combination is proven to provide ISS with the critical edge to remain successful in the business world.”
Richard Sykes, Regional CEO for Northern Europe, said, “We are extremely proud to be voted the top service provider within the FM industry in the UK for the second consecutive year. It is particularly encouraging to see us ranked ‘most customer focused’, as our focus is first and foremost on bringing our customers’ culture and strategy to life in the workplace.
'This result underscores the success of our self-delivery model – a strong combination of standard processes and empowered people – and how it continues to bring value to our customers.”