Tesco CEO reveals how customers are now shopping

Tesco Chief executive Dave Lewis has been speaking to the BBC today, highlighting how Brits are shopping during this pandemic, and how the group is meeting the demand.

Lewis said that customers have reverted to shopping once a week - the big weekly shop - the way they did a decade ago, as they're shopping less frequently due to social distancing.

The Tesco boss said that the number of transactions in April nearly halved, but the size of the average basket had doubled.

Tesco has achieved an increase in online capacity of 103% in the space of a few weeks, growth which would normally take years to achieve.

The company has hit one million online delivery slots a week for the first time, and the group is expected to add a further 200,000 slots over the next ten days, in particular for vulnerable customers.

Lewis explained that the Government had about 400,000 vulnerable people that they wanted the retail industry to help, and Tesco was given 350,000 of those names and it has reached 260,000 so far.

Tesco, which has 300,000 staff, has taken on 45,000 temporary workers to help cover for the 51,000 staff who were absent because of Covid-19 and cope with the increase in online deliveries. New staff have included BA pilots, West End theatre people, and racing drivers, who have all been trained very quickly.

Lewis finished, 'I think what this crisis has shown is the importance of food retail. I think in the past, perhaps, a little bit we may have taken that for granted. So I hope that as a nation, we'll think carefully about food, food strategy and distribution.'