Popeyes has finalised the six-month rollout of its newly developed kiosk software, resulting in measurable improvements in customer service.
Developed internally, the system was deployed across the company’s 90+ UK locations in less than six months.
The new kiosks have enhanced the customer ordering experience through a complete redesign of the order screens, inspired by the Popeyes app, which launched last October and is now used by more than 600,000 customers.
Following split testing in control sites, the updated kiosks have delivered significant improvements across all key performance indicators — including reduced order times and more effective promotion of the brand’s signature products.
The new kiosk software also captures integrated customer analytics, enabling Popeyes to gain deeper insights into customer behaviour and purchasing habits to guide future development.
The technology was developed in-house, with support from AI orchestration and software development partner Deazy.
Popeyes completed the rollout of its upgraded kiosks across company-managed restaurants last month, with franchise locations set to follow by year-end.
The brand’s Voice AI ordering technology, introduced last year, is now live across all drive-thru sites.
David Carey, chief technology officer at Popeyes UK said: “Owning the customer experience has always been a key priority of ours, and the upgrades across our kiosks is the latest step in how we’re leveraging new technologies to enhance in-store experiences for our customers.
“As a company set up less than four years ago and with just over 90 restaurants across the UK, it’s a real achievement to have been able to develop this software in house, which speaks to the real talent we have here at Popeyes who were able to execute such a build and ensured it was a seamless roll-out.”
