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ACS urges Government to level playing field for rural c-stores

The Association of Convenience Stores (ACS) has called on the Government to ensure that rural shops are included in its plans to level up the UK economy. The 2020 Rural Shop Report outlines the crucial role that rural shops play in people’s daily lives as job creators, service providers and social hubs.

Findings from the report show that the UK’s 16,986 rural shops continue to provide around 146,000 local, flexible and secure jobs. Almost a third of colleagues say they rely on the flexibility to fit their job around childcare commitments or caring for other family members, while jobs in rural shops also offer the security of the guaranteed hours and pay that does not come with gig economy jobs.

The report also demonstrates the importance of rural shops to the communities they serve. People in rural areas rated their local convenience store as their number one most essential service, in addition to the service that overall has the most positive impact on their local area.

Rural shop customers are also more dependent on these stores because the nearest alternative is further afield than in urban areas.

ACS chief executive James Lowman said, “The UK’s rural shops provide a lifeline for hundreds of thousands of people, not just through the provision of everyday essentials and a range of services, but also by providing secure local jobs in otherwise isolated communities.

'They do all of this despite facing an uphill battle to gain access to decent broadband speeds and reliable mobile connectivity, and if they have a cash machine on the premises, to keep that machine free to use for customers.

'If this Government is committed to levelling up the UK economy, it must include plans to level the playing field for our rural shops.”

Other key findings from the 2020 Rural Shop Report include:
• Rural shops generated over £15bn in sales over the last year, contributing around £3.3bn in GVA
• More than half (53%) of rural shops operate with no other retail/service businesses close by
• Rural consumers report that the most valuable services offered in their local convenience store are cash machines, post offices and fresh food to go
• 45% of rural shops provide a free to use cash machine for local customers

As part of the launch of the 2020 Rural Shop Report, ACS has also raised concerns about the impact of a recent decline in the number of free to use ATMs in the UK – an issue that is magnified in rural areas.

Lowman continued, “When a rural shop is faced with the loss of a free to use ATM, the impact extends far beyond the business itself. Without a free to use cash machine in their local shop, people in rural areas may not be able to get access to their money without travelling several miles.

'This is often a near impossibility for those without access to a car or reliable public transport, and the other local businesses like market stalls, window cleaners, laundromats that still rely on cash are likely to suffer as a result. It is crucial that we protect access to cash in isolated communities.”

ACS has called on the Chancellor to use the Budget on 11 March as an opportunity to take free to use ATMs out of the rating list altogether, as well as considering further action to stop the cuts to interchange fees that are paid by the big banks to ATM operators.