BaxterStorey has earned silver status on the Inclusive Employers Standard, ranking as the highest-scoring business in the accommodation and food services sector.
To achieve the accreditation, BaxterStorey submitted a comprehensive overview of its inclusion initiatives within a structured inclusion framework. The submission was evaluated against a set of evidence-based criteria.
BaxterStorey’s report showcased a shift from making ‘reasonable adjustments’ to adopting more proactive ‘workplace adjustments’; a culture of shared accountability for inclusion across all leadership levels; and a considered, data-led approach to employee engagement and diversity monitoring. The company’s investment in a new HR system was described as “transformative.”
The organisation was commended for its commitment to advancing inclusion knowledge and expertise, including a “proactive approach to sharing its inclusion work with clients and collaborating on their own initiatives.”
Lyndsey Oliver, head of EDI at BaxterStorey, said: “We’re on a mission to be the most inclusive workplace culture in hospitality, and we’re thrilled to be awarded silver status, it is a huge milestone for us as we continue our ED&I journey.
“When our teams feel respected and valued, they thrive – and that energy shapes the great hospitality experiences we deliver. We’ll keep asking tough questions, encouraging curiosity, and pushing for progress – because we all share the responsibility to lead and champion positive change in our industry.”
Emily Pattinson, senior Inclusive Employers Standard programme lead, Inclusive Employers, said: “We’re incredibly proud that BaxterStorey has shown a clear commitment to building and inclusive culture and has achieved a silver accreditation.
“In what can feel like an overwhelming time for inclusion and diversity work, organisations like BaxterStorey are part of driving meaningful change. By seeking to understand their inclusion development, BaxterStorey demonstrates to others in their sector that they are prioritising their people and creating a culture of impactful inclusion.”
In addition, the caterer received Menopause Friendly Accreditation (MFA), recognising its commitment to employee wellbeing and gender inclusivity. The accreditation is awarded to employers who meet rigorous standards in menopause training, internal communication, and employee engagement, as assessed by an independent panel.
Deborah Garlick, CEO and founder of Henpicked: Menopause In The Workplace said: “It’s clear that EDI sits centrally at BaxterStorey, not just for its employees but also for its customers, communities and the wider world. Holding the Menopause Friendly Accreditation sends a very strong signal that women’s needs and support are prioritised throughout their career at BaxterStorey. I have no doubt the work they have done to gain the Menopause Friendly Accreditation will create a very positive ripple effect throughout the organisation and into wider society.”
The Inclusive Employers Standard is an evidence-based accreditation developed by Inclusive Employers. Founded in May 2011, Inclusive Employers was the UK’s first membership organisation dedicated to helping employers create inclusive workplaces.
Through membership, training, and consultancy, Inclusive Employers supports organisations of all sizes in building inclusive cultures, developing sustainable inclusion strategies, and unlocking the potential of diverse talent.
